About

Who We Are

At mdigen.xyz, our focus is on you. We are dedicated to ensuring our customers' satisfaction by offering top-notch technical and billing support whenever you need it. Whether you have questions or encounter issues, help is just a call or click away!

Our team is comprised of knowledgeable and extensively trained professionals, committed to meeting the requirements of your subscription. Available 24/7, our staff is on standby, prepared to address your concerns and provide guidance. Our mission is to deliver secure, premium customer support.
From technical queries to membership inquiries, password and username retrieval, or billing concerns, we have you covered. Our friendly and qualified staff is here to assist you every step of the way.

Elevating Support, Empowering You

Login Errors

Can't remember your login credentials? Our team can certainly help you retrieve your password and/or username.

Billing Questions

If you have any questions regarding our billing policy or structure, our staff will gladly help find an answer or solution!

Cancellations

We're here to answer any cancellation inquiries or assist you, if you wish to cancel your subscription to our service.

I’ve forgotten my username or password, can you help?

Our team can certainly help you retrieve your password and/or username. It's easy! Just call +44-808-501-5223 +1-855-677-0342 and speak to one of our representatives, or fill out the form located on the home page.

Can I cancel?

Yes, you can! Our staff can help you with any issues, including cancellation. Simply call us at +44-808-501-5223 +1-855-677-0342 , email us at [email protected], or use our live chat feature to speak to a customer service representative.

I only wanted a trial membership. Why am I still being charged?

All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

What are your working hours?

Our customer service center operates 24/7, 7 days a week, dedicated to assisting you with all your website needs. Whether it's accessing the site, retrieving passwords, addressing billing queries, or any other concerns, we're here to help.

My login info isn’t working, can you help?

Certainly! This could be for a number of reasons. First of all, usernames are case sensitive and must be entered without the caps lock on, and with the proper spelling. Secondly, you may be accessing the site through a link that is interfering. Try closing this window and logging in from a brand new browser window. If this does not work, you can try deleting your browser history files such as Temporary Internet Files and your cookies. Sometimes these files will stop login from working correctly. These are often found in your Tools section and can be deleted individually or completely. The location of these files may differ from browser to browser.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-677-0342 +44-808-501-5223 or send us an email at [email protected]. You can always check with your financial institution as well, to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

When you sign up, rest assured that your privacy is our priority. Our special encryption page only displays the last four digits of your credit card number, ensuring your sensitive information remains secure. We never compromise your privacy by revealing private details. For further details about our privacy policy, feel free to reach out to us at +1-855-677-0342 +44-808-501-5223, or email us at [email protected]